Shopping Experience and Refund Issues

Shopping Experience and Refund Issues

Shopping & Refunds IELTS A2 dialogue
9月9日, 2025
0:44

Shopping & Refunds

📚 生成元 decline, widen, wouldn't

🎧 エピソードを聴く

0:00 / 0:00

📖 ストーリーテキスト

Shop Assistant: Good morning! How can I help you today? Customer: Hi. I bought this jacket last week, but I wouldn't wear it. It's too small for me. Shop Assistant: I see. Would you like to exchange it for a larger size, or would you prefer a refund? Customer: A refund would be great, but I’m worried it might decline my bank account. Shop Assistant: No need to worry! We can process the refund immediately. Customer: Really? I thought it might take longer. Shop Assistant: It usually does, but we want to widen our customer satisfaction. Customer: Oh, that’s good to know. Thank you! Shop Assistant: You're welcome! Let me just take a look at the receipt. Customer: Sure, here it is. Can you please make sure the refund goes through without issues? Shop Assistant: Absolutely! We wouldn't want any problems. Customer: Thank you for your help!

📝 練習問題

1

Why is the customer returning the jacket?

2

What does the customer worry might decline?

3

What can the customer expect regarding the refund process?

4

What does the phrase 'widen our customer satisfaction' suggest?

5

What would happen if there were issues with the refund?

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