Passagem 1
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🎧 Prática IELTS escuta e fala
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Passagem 2
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Passagem 3
Shadowing
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Passagem 4
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Passagem 5
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📝 Transcrição diálogo IELTS Speaking
Agent: Good morning. TravelCare Insurance. This is Maria. How can I help today?
Traveller: Hi Maria. I'm Tom. I have a policy and a quick question about an item I bought abroad.
Traveller: It's an exotic feather hat. I'm worried about possible damage to the plumage.
Agent: We cover personal items, usually up to $500 per item on the standard plan.
Agent: However, some policies list up to $1,000 for declared high-value items.
Traveller: I always try to be a conscientious traveller and keep receipts for purchases.
Traveller: I'm also conscious of extra costs for upgrades or declarations.
Agent: If you provide the purchase receipt we can classify the hat as a declared item.
Agent: That would increase coverage and reduce the chance of a refused claim.
Agent: We do monitor suspicious activity and watch for fraudulent claims.
Agent: If a claim looks fraudulent we ask for extra documentation before we pay.
Traveller: The hat's exotic plumage came from an ethical supplier, not from wild birds.
Traveller: I read on your site that trip cancellation needs 48 hours notice. Is that right?
Agent: For medical cancellations we ask for 24 hours notice and a doctor's note.
Agent: For theft claims we would need a police report and photos of the damaged plumage.
Traveller: Okay, that sounds reassuring. I'm conscientious about paperwork and I'm conscious that it may take time.
Agent: Bring the receipt, photos, and any reports. We'll review and let you know quickly.
📝 📚 Perguntas de prática IELTS
1
What item is Tom asking about?
Resposta Incorreta
Resposta Correta:
B
Explicação:
Tom clearly says he bought an exotic feather hat and is worried about damage to its plumage. The other items are not mentioned.
2
What documentation does the agent say will help classify the hat as a declared item?
Resposta Incorreta
Resposta Correta:
A
Explicação:
The agent specifies that providing the purchase receipt allows classification as a declared item. A travel itinerary or customs form are not mentioned for this purpose, and a credit card statement alone was not stated as sufficient.
3
Which of the following is true about the policy limits, according to the agent?
Resposta Incorreta
Resposta Correta:
A
Explicação:
The agent says the standard plan usually covers up to $500 per item. The other figures and statements are not supported by the conversation; $1,000 was mentioned only as a possible limit for declared high-value items, not the standard plan or amounts like $1,500 or $2,000.
4
What does the agent say they do if a claim appears fraudulent?
Resposta Incorreta
Resposta Correta:
B
Explicação:
The agent states that if a claim looks fraudulent they request extra documentation before paying. They do not say they pay immediately, automatically reject without review, or always forward claims to the police.
5
What inconsistency about cancellation notice periods appears in the conversation?
Resposta Incorreta
Resposta Correta:
A
Explicação:
Tom mentions the website said 48 hours notice, while the agent clarifies that medical cancellations require 24 hours notice and a doctor's note. The other options are incorrect summaries of the conversation.
6
What can be inferred about Tom from the conversation?
Resposta Incorreta
Resposta Correta:
C
Explicação:
Tom says he is a conscientious traveller and keeps receipts, and later repeats he is conscientious about paperwork. Thus it is reasonable to infer he is careful and keeps documentation. The other options contradict his stated behaviour or wrongly assume dishonest intentions.
7
In this context, what is the best meaning of 'conscientious' as Tom uses it?
Resposta Incorreta
Resposta Correta:
A
Explicação:
Tom uses 'conscientious' to describe that he keeps receipts and paperwork, meaning he is careful and attentive to detail. The other choices do not fit the context.
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