Pass 1
Blind listen
Listen without subtitles and only catch the big idea, topic, and main information.
🎧 IELTS Listening & Speaking Practice
0:00 / 0:00
Five-Pass Listening Method
Turn one listening piece into reusable English input
Do not stop at one play. Split the same episode into five passes: gist first, then language support, shadowing, dictation, and a final replay without subtitles.
Pass 2
English subtitles
Clear up unknown words and hard sentences. Use a dictionary and short notes if needed.
Pass 3
Shadowing
Repeat line by line and imitate pronunciation, rhythm, stress, and intonation.
Pass 4
Dictation
Pick a few key sentences and write what you hear to train form and structure.
Pass 5
Replay without subtitles
Listen again with no text support and notice what is now easier and clearer.
After Training
Share and retell
Share notes, new words, or one useful concept, then retell the episode in your own words.
Next Step
From intensive to extensive
Recycle intensively studied episodes as background listening and scale volume with familiar material.
Pass 1Pass 2Pass 3Pass 4Pass 5
📝 IELTS Speaking Dialogue Transcript
Shop Assistant: Good afternoon. Welcome to Green Lane Gifts. How can I help you today?
Customer: Hello. I bought a small fern here last Monday and I'd like a refund, please.
Shop Assistant: I'm sorry to hear that. Did the fern arrive damaged or does it look unhealthy?
Customer: It looks very dry now. I thought it would last longer from the outset.
Shop Assistant: Right. Do you have the receipt? Our till shows a sale for a fern at twelve pounds.
Customer: I have the receipt, but I swear I paid fifteen pounds. There was a comical sticker that made it seem like a gift.
Shop Assistant: Okay. Can I measure the plant? I will use this ruler to check the height.
Customer: I already measured it at home with my own ruler. It was about twenty centimetres, but now it's smaller.
Shop Assistant: I understand. We also had a small ballot for customers at the outset of the sale to pick favourite pots.
Customer: Yes, I filled a ballot on the day I bought the fern. It had a comical drawing on the ballot paper.
Shop Assistant: Thanks. If the plant failed within a week we can offer a refund or exchange. The ballot box is near the till if you need to check.
Customer: I would prefer a refund, please. I kept the pot and the plant, and I still have the receipt.
Shop Assistant: All right. I'll process the refund now. At the outset I should mention it may take a few days to return the money to your card.
📝 📚 IELTS Practice Questions
1
What item is the customer returning?
Wrong Answer
Correct Answer:
A
Explanation:
The customer says they bought a small fern and wants a refund. The other items were mentioned but are not the item being returned.
2
How much does the till show the fern cost?
Wrong Answer
Correct Answer:
B
Explanation:
The assistant says the till shows a sale for a fern at twelve pounds. Fifteen pounds is what the customer claims he paid, making it a contrasting detail, while the other numbers are not mentioned.
3
Which tool did both people mention using to measure the plant?
Wrong Answer
Correct Answer:
B
Explanation:
Both the assistant and the customer mention using a ruler to check or measure the plant. The other tools are not mentioned.
4
What can be inferred about the customer's feeling toward the purchase?
Wrong Answer
Correct Answer:
C
Explanation:
The customer asks for a refund and says the fern looks very dry and is smaller now, indicating he is unhappy. Being pleased is contradicted by requesting a refund; indifference and confusion about the ruler are not supported by the dialogue.
5
Why did the assistant mention the ballot box?
Wrong Answer
Correct Answer:
C
Explanation:
The assistant says the ballot box is near the till after mentioning the ballot at the outset of the sale, indicating where ballots are kept. There's no mention of lost items, a prize draw, or asking the customer to vote again.
6
In the sentence 'from the outset' what does 'outset' most nearly mean?
Wrong Answer
Correct Answer:
C
Explanation:
In this context 'outset' means the beginning or start. The other options are not correct synonyms for 'outset'.
7
Which statement is a plausible reason the assistant gave for processing a refund?
Wrong Answer
Correct Answer:
A
Explanation:
The assistant explicitly says if the plant failed within a week they can offer a refund or exchange. Losing the receipt would likely prevent a refund; the customer did not refuse to use a ruler; the ballot's result is unrelated to the refund policy.
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