Pass 1
Blind listen
Listen without subtitles and only catch the big idea, topic, and main information.
🎧 IELTS Listening & Speaking Practice
0:00 / 0:00
Five-Pass Listening Method
Turn one listening piece into reusable English input
Do not stop at one play. Split the same episode into five passes: gist first, then language support, shadowing, dictation, and a final replay without subtitles.
Pass 2
English subtitles
Clear up unknown words and hard sentences. Use a dictionary and short notes if needed.
Pass 3
Shadowing
Repeat line by line and imitate pronunciation, rhythm, stress, and intonation.
Pass 4
Dictation
Pick a few key sentences and write what you hear to train form and structure.
Pass 5
Replay without subtitles
Listen again with no text support and notice what is now easier and clearer.
After Training
Share and retell
Share notes, new words, or one useful concept, then retell the episode in your own words.
Next Step
From intensive to extensive
Recycle intensively studied episodes as background listening and scale volume with familiar material.
Pass 1Pass 2Pass 3Pass 4Pass 5
📝 IELTS Speaking Dialogue Transcript
Sales Assistant: Hello. Good afternoon. How can I help you today?
Customer: Hi. I want to return this small bottle of hand sanitiser. I bought it yesterday.
Sales Assistant: I am sorry. What is wrong with it?
Customer: It smells wrong. I think it has methanol in it. My skin reacted.
Sales Assistant: That sounds serious. A rash can be a clear manifestation of a chemical reaction.
Customer: Yes. The red rash is a visible manifestation. I live in the commune next to the market and I will take the bottle to the commune health centre.
Sales Assistant: Thank you for telling us. We can offer a full refund now. We will not give you a measly coupon instead.
Customer: I appreciate that. I paid with my card. Please also check the product for methanol.
Sales Assistant: We will test the bottle and report the issue. We must reprehend the supplier if the test shows methanol.
Customer: I don't want anyone to be blamed unfairly. I would not reprehend the cashier. I just want safety.
Sales Assistant: Of course. We agree. The measly price of the bottle cannot justify a safety problem. This return is a clear sign of a bigger problem.
Customer: Thank you. I will go to the commune health centre and keep the receipt. I will wait for your call about the test.
📝 📚 IELTS Practice Questions
1
What item did the customer return?
Wrong Answer
Correct Answer:
A
Explanation:
The customer explicitly says they want to return a small bottle of hand sanitiser. The other items are not mentioned in the conversation.
2
Which chemical did the customer suspect was in the product?
Wrong Answer
Correct Answer:
A
Explanation:
The customer says 'I think it has methanol in it.' Ethanol, chlorine, and hydrogen peroxide are plausible chemicals for cleaning products, but the passage names methanol specifically.
3
Where does the customer plan to take the bottle?
Wrong Answer
Correct Answer:
A
Explanation:
The customer says they will take the bottle to the commune health centre. The city hospital, market stall, and police station are not mentioned and are therefore incorrect.
4
What did the sales assistant offer to the customer immediately?
Wrong Answer
Correct Answer:
A
Explanation:
The assistant says 'We can offer a full refund now.' They explicitly refuse a measly coupon, and do not offer a replacement or medical treatment in the dialogue.
5
Why does the assistant say they will 'reprehend the supplier'?
Wrong Answer
Correct Answer:
A
Explanation:
The assistant links reprehending the supplier to testing: 'We will test the bottle and report the issue. We must reprehend the supplier if the test shows methanol.' The other options are not supported by the conversation.
6
What is the best meaning of 'measly' as used by the assistant?
Wrong Answer
Correct Answer:
A
Explanation:
'Measly' is used to contrast a small coupon with a full refund: 'we will not give you a measly coupon.' It means very small or insignificant. The other meanings are not correct in this context.
7
Why did the customer mention a rash (an inference)?
Wrong Answer
Correct Answer:
A
Explanation:
Mentioning the rash shows a health reaction and supports the claim that the product may be unsafe. The customer does not ask for a discount, buy more, or complain about service; those options are not consistent with the dialogue.
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