Pass 1
Blind listen
Listen without subtitles and only catch the big idea, topic, and main information.
🎧 IELTS Listening & Speaking Practice
0:00 / 0:00
Five-Pass Listening Method
Turn one listening piece into reusable English input
Do not stop at one play. Split the same episode into five passes: gist first, then language support, shadowing, dictation, and a final replay without subtitles.
Pass 2
English subtitles
Clear up unknown words and hard sentences. Use a dictionary and short notes if needed.
Pass 3
Shadowing
Repeat line by line and imitate pronunciation, rhythm, stress, and intonation.
Pass 4
Dictation
Pick a few key sentences and write what you hear to train form and structure.
Pass 5
Replay without subtitles
Listen again with no text support and notice what is now easier and clearer.
After Training
Share and retell
Share notes, new words, or one useful concept, then retell the episode in your own words.
Next Step
From intensive to extensive
Recycle intensively studied episodes as background listening and scale volume with familiar material.
Pass 1Pass 2Pass 3Pass 4Pass 5
📝 IELTS Speaking Dialogue Transcript
Shop Assistant: Good morning. Welcome to City Museum Shop. How can I help you today?
Customer: Hi. I want a refund for two items. I bought a collagen face cream and a small anthropoid figurine.
Shop Assistant: I am sorry. Do you have the receipt? When did you buy them?
Customer: Yes. I bought them five days ago. The collagen caused a skin affliction on my cheek.
Shop Assistant: Oh no. That affliction sounds serious. Did you open the collagen jar?
Customer: Yes, I opened it. The anthropoid figurine is also chipped at the base.
Shop Assistant: I see. We can accept returns for damaged items with a receipt. But some goods are fungible, like creams or food.
Customer: What does fungible mean here? I thought all items could be returned.
Shop Assistant: Fungible means items that are the same and used up. For opened collagen, our policy often does not give a full refund.
Customer: I also bought a small book about hieroglyphs at the same shop. The hieroglyph book is fine.
Shop Assistant: Right. We can exchange the chipped anthropoid for another one if we have stock. For the collagen, we can offer a partial refund because it caused your affliction and it was opened.
Customer: Okay. I would like an exchange for the anthropoid and a part refund for the collagen. Thank you.
📝 📚 IELTS Practice Questions
1
Which two items did the customer ask to return or exchange?
Wrong Answer
Correct Answer:
A
Explanation:
Correct: The customer explicitly says he bought a 'collagen face cream' and 'a small anthropoid figurine' and wants a refund. B, C, and D mention items not returned together in the conversation and are therefore incorrect.
2
What problem did the customer report after using the collagen cream?
Wrong Answer
Correct Answer:
A
Explanation:
Correct: The customer states 'The collagen caused a skin affliction on my cheek.' B, C, and D are not mentioned and do not match the reported issue.
3
How long ago did the customer say he bought the items?
Wrong Answer
Correct Answer:
A
Explanation:
Correct: The customer says, 'I bought them five days ago.' The other time frames are not stated and are therefore incorrect.
4
Why might the shop not give a full refund for the collagen?
Wrong Answer
Correct Answer:
A
Explanation:
Correct: The assistant explains that 'some goods are fungible, like creams' and 'for opened collagen... our policy often does not give a full refund.' B is wrong because the customer did have a receipt. C is irrelevant; the book was fine. D is wrong because the figurine has not been exchanged yet.
5
What did the assistant offer for the chipped anthropoid figurine?
Wrong Answer
Correct Answer:
A
Explanation:
Correct: The assistant says, 'We can exchange the chipped anthropoid for another one if we have stock.' B is incorrect because the assistant requested a receipt earlier. C and D are not offered in the conversation.
6
What can be inferred about why the customer mentioned the hieroglyph book?
Wrong Answer
Correct Answer:
A
Explanation:
Correct: The customer says 'The hieroglyph book is fine,' implying he mentioned it to show one item is okay. B is wrong because he did not ask to return it. C is wrong; the affliction was from the collagen. D is not stated.
7
In this passage, what does 'fungible' most nearly mean?
Wrong Answer
Correct Answer:
A
Explanation:
Correct: The assistant explains 'Fungible means items that are the same and used up,' referring to creams and food. B is wrong because fungible does not mean expensive. C is the opposite of fungible (unique items are non-fungible). D is unrelated.
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