Pass 1
Blind listen
Listen without subtitles and only catch the big idea, topic, and main information.
🎧 IELTS Listening & Speaking Practice
0:00 / 0:00
Five-Pass Listening Method
Turn one listening piece into reusable English input
Do not stop at one play. Split the same episode into five passes: gist first, then language support, shadowing, dictation, and a final replay without subtitles.
Pass 2
English subtitles
Clear up unknown words and hard sentences. Use a dictionary and short notes if needed.
Pass 3
Shadowing
Repeat line by line and imitate pronunciation, rhythm, stress, and intonation.
Pass 4
Dictation
Pick a few key sentences and write what you hear to train form and structure.
Pass 5
Replay without subtitles
Listen again with no text support and notice what is now easier and clearer.
After Training
Share and retell
Share notes, new words, or one useful concept, then retell the episode in your own words.
Next Step
From intensive to extensive
Recycle intensively studied episodes as background listening and scale volume with familiar material.
Pass 1Pass 2Pass 3Pass 4Pass 5
📝 IELTS Speaking Dialogue Transcript
Shop Assistant: Good morning. How can I help you today?
Customer: Hi. I need to return a few things I bought last week.
Shop Assistant: Okay. What items are those?
Customer: A yogurt that was off, a small nailbrush with loose bristles, and a supplement I bought for smokers.
Shop Assistant: I see. Sorry about the yogurt. Did you keep the yogurt in the fridge?
Customer: Yes, I refrigerated the yogurt. It smelled bad when I opened it this morning.
Shop Assistant: That's not good. And the nailbrush, you said the bristles came out?
Customer: Exactly. The nailbrush bristles fall out after one use.
Shop Assistant: About the supplement, it was labelled for smokers trying to quit, right?
Customer: Yes. I'm a smoker and I bought the supplement hoping it would help. It didn't give any relief.
Shop Assistant: I'm sorry it didn't help. If you have the receipt we can do a refund. Our usual policy is 14 days, but sometimes we accept returns within 30 days with a receipt.
Customer: I have the receipt. It shows I bought everything last week on Monday.
Shop Assistant: The receipt here shows purchase on Tuesday, but that's fine. Since you kept the yogurt cold and the nailbrush bristles are defective, I can refund you.
Customer: Oh, great. That's a relief. I was worried it would take a long time.
Shop Assistant: No problem. I'm glad we could help. It's good you tried the supplement for smokers, but we'll refund it and you can choose another product if it gives no relief.
📝 📚 IELTS Practice Questions
1
Which three items did the customer want to return?
Wrong Answer
Correct Answer:
A
Explanation:
The customer lists a yogurt, a small nailbrush, and a supplement for smokers. The other options mix in items not mentioned, such as milk, toothbrush, or bread.
2
Why did the customer want a refund for the supplement?
Wrong Answer
Correct Answer:
A
Explanation:
The customer says the supplement 'didn't give any relief', meaning it did not help him. There is no mention of expiry, price, or flavour in relation to the supplement.
3
What problem did the customer report about the nailbrush?
Wrong Answer
Correct Answer:
B
Explanation:
The customer clearly says 'the nailbrush bristles fall out.' No mention is made of a cracked handle, wrong colour, or size problem.
4
What did the assistant say about the store's refund policy?
Wrong Answer
Correct Answer:
C
Explanation:
The assistant says 'Our usual policy is 14 days, but sometimes we accept returns within 30 days with a receipt.' The other options are incorrect; no mention of bank statements, strict 14-day only rule, or store credit only.
5
Why can we infer the customer is a smoker?
Wrong Answer
Correct Answer:
A
Explanation:
The customer explicitly says he is a smoker and bought a supplement for smokers. There is no mention of a lighter, the yogurt smell is unrelated, and he accepted the refund.
6
Why did the shop assistant ask to see the receipt?
Wrong Answer
Correct Answer:
A
Explanation:
The assistant asks for the receipt so they can check the purchase date and process a refund under the policy. The other options are not supported by the conversation.
7
In the passage, the word 'relief' most nearly means:
Wrong Answer
Correct Answer:
A
Explanation:
The customer says 'That's a relief' after the assistant agrees to refund, indicating comfort or ease. It does not mean pain, money, or surprise in this context.
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