Passe 1
Écoute à l’aveugle
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Passe 2
Sous-titres anglais
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Passe 3
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Passe 4
Dictée
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Passe 5
Réécoute sans sous-titres
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📝 Transcription dialogue IELTS Speaking
Shop Assistant: Hello. How can I help you today?
Customer: Hi. I bought some apples at the school annual event yesterday and I need a refund.
Shop Assistant: I see. Were the apples bought at that annual event stall or from our shop?
Customer: They were from the fair stall. My son ate one after school lunch and said it was soft.
Shop Assistant: Soft how? Did they go soft right after the after school lunch snack?
Customer: No, they seemed fine at the fair, but after we gave them to him, they were soft the next day.
Shop Assistant: That can happen if apples are not fully ripe when sold. Farmers sometimes tell customers to wait until when the fruit is ripe.
Customer: Oh, I didn't know that. The seller at the event didn't say to wait until when the fruit is ripe.
Shop Assistant: Okay. Do you have the receipt from the annual event? We need proof to contact the vendor and process a refund.
Customer: Yes, I have the receipt. I bought three apples at the stall after school.
Shop Assistant: Good. If you bring the apples and the receipt, we can offer a refund. We can do cash or store credit, although sometimes the vendor prefers to give store credit.
Customer: Right. I'll bring them in later today. Should I wait until when the fruit is ripe in future purchases?
Shop Assistant: Yes, that helps. And mention it was sold at the annual event after school so the vendor knows which stall to check.
Customer: Thanks. I'll be back with the apples and the receipt.
📝 📚 Questions de pratique IELTS
1
Where did the customer buy the apples?
Réponse incorrecte
Réponse correcte:
B
Explication:
Correct: The customer says he bought the apples at the school annual event. Option A is wrong because the apples were not from a supermarket. Option C is wrong because there is no mention of an online purchase. Option D is wrong because the apples were specifically from the school fair stall.
2
How many apples did the customer say he bought?
Réponse incorrecte
Réponse correcte:
C
Explication:
Correct: The customer states he bought three apples. The other numbers are not mentioned and are therefore incorrect.
3
What does the shop assistant ask the customer to bring to process the refund?
Réponse incorrecte
Réponse correcte:
B
Explication:
Correct: The assistant asks for the receipt to prove the purchase and contact the vendor. A photo of the stall, the vendor's phone number, or just the cores are not requested as required proof in the conversation.
4
Why is it likely the apples became soft, based on the conversation?
Réponse incorrecte
Réponse correcte:
B
Explication:
Correct: The assistant explains that apples can become soft if not fully ripe and recommends waiting until 'when the fruit is ripe.' This implies they were likely unripe at sale. Freezing, bruising during transport, or being 'overcooked' are not mentioned or supported by the dialogue.
5
Who most likely ate the apple after school lunch?
Réponse incorrecte
Réponse correcte:
C
Explication:
Correct: The customer says 'My son ate one after school lunch,' so the son is the person who ate it. The customer, shop assistant, and a teacher are not described as having eaten the apple.
6
In this conversation, what does the word 'vendor' most nearly mean?
Réponse incorrecte
Réponse correcte:
B
Explication:
Correct: 'Vendor' refers to the seller at the stall. It does not mean buyer, a type of fruit, or a refund form.
7
What refund options does the assistant mention?
Réponse incorrecte
Réponse correcte:
A
Explication:
Correct: The assistant explicitly says they can offer cash or store credit, though the vendor may prefer store credit. The other options are not offered in the conversation.
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