Passe 1
Écoute à l’aveugle
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🎧 Pratique IELTS écoute et expression
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Passe 2
Sous-titres anglais
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Passe 3
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Passe 4
Dictée
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Passe 5
Réécoute sans sous-titres
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📝 Transcription dialogue IELTS Speaking
Insurance Agent: Good morning. This is Global Travel Insurance. How can I help?
Policyholder: Hi, I need to report a small accident. My backpack got a singe from a stove while I was in a hostel.
Insurance Agent: I am sorry to hear that. We do accept accidental damage claims. Could you describe the singe and when it happened?
Policyholder: It was a tiny singe on the strap yesterday. I made profuse notes and took photos right away.
Insurance Agent: Good. We need profuse documentation for any damage claim. Photos, receipts, and a short statement help us.
Policyholder: One thing worries me. I saw an agent online offering to handle claims for a fee. Is that legit?
Insurance Agent: Be careful. There are bogus intermediaries out there. A bogus agent might ask for payment and do nothing.
Policyholder: Right. I will avoid anyone bogus. Also, I listed my kinsfolk as emergency contacts on the form.
Insurance Agent: That is useful. If you are unable to travel, your kinsfolk can act for you. We sometimes contact kinsfolk for confirmation.
Policyholder: How long does it take to conclude a claim?
Insurance Agent: Typically we conclude straightforward claims in ten working days. Complex cases may take longer.
Policyholder: And does the policy cover replacement of a burnt passport?
Insurance Agent: We cover some emergency travel costs, but replacement passport fees are usually excluded in standard cover. To conclude, check the exclusions page.
Policyholder: Thanks. I will upload the photos and the receipts. I also want to avoid profuse back-and-forth if possible.
Insurance Agent: Perfect. If anything else comes up, call us. We do get occasional bogus calls claiming to be us, so always verify the number.
📝 📚 Questions de pratique IELTS
1
What caused the damage to the policyholder's backpack?
Réponse incorrecte
Réponse correcte:
A
Explication:
The policyholder explicitly says the backpack got a 'singe from a stove' and mentions a 'tiny singe on the strap'. Options B, C and D are incorrect because they are not mentioned in the conversation.
2
What documentation does the agent request for the claim?
Réponse incorrecte
Réponse correcte:
B
Explication:
The agent says 'We need profuse documentation... Photos, receipts, and a short statement.' Option A is wrong because more than one item is required. Option C introduces items not mentioned. Option D contradicts the agent's statement.
3
How long does the agent say a straightforward claim typically takes to conclude?
Réponse incorrecte
Réponse correcte:
C
Explication:
The agent states 'we conclude straightforward claims in ten working days.' The other durations are not mentioned and are therefore incorrect.
4
Why does the agent warn the policyholder about certain people offering to handle claims?
Réponse incorrecte
Réponse correcte:
A
Explication:
The agent warns that 'there are bogus intermediaries... might ask for payment and do nothing.' Options B, C, and D are incorrect as they contradict the conversation; the agent does not say only family can submit claims, nor that in-person or no online submissions are required.
5
What can be inferred about replacement passport fees?
Réponse incorrecte
Réponse correcte:
B
Explication:
The agent says 'replacement passport fees are usually excluded in standard cover,' so option B is correct. A and C contradict that statement. Option D is irrelevant and incorrect.
6
In the sentence 'We need profuse documentation for any damage claim,' what does 'profuse' most nearly mean?
Réponse incorrecte
Réponse correcte:
C
Explication:
'Profuse' here means plentiful or abundant documentation (photos, receipts, statements). Option A is the opposite. Option B suggests unnecessary excess, which is not implied. Option D is unrelated to the meaning.
7
Which of the following is an implied reason the agent might contact the policyholder's kinsfolk?
Réponse incorrecte
Réponse correcte:
B
Explication:
The agent explains that 'if you are unable to travel, your kinsfolk can act for you' and 'we sometimes contact kinsfolk for confirmation,' so option B is the correct inference. Options A, C, and D are not supported and are implausible given the context.
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