Shopping Experience and Refund Issues
9 sept. 2025
0:44
Shopping & Refunds
Généré à partir de
decline, widen, wouldn't
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📖 Texte de l'Histoire
Shop Assistant: Good morning! How can I help you today?
Customer: Hi. I bought this jacket last week, but I wouldn't wear it. It's too small for me.
Shop Assistant: I see. Would you like to exchange it for a larger size, or would you prefer a refund?
Customer: A refund would be great, but I’m worried it might decline my bank account.
Shop Assistant: No need to worry! We can process the refund immediately.
Customer: Really? I thought it might take longer.
Shop Assistant: It usually does, but we want to widen our customer satisfaction.
Customer: Oh, that’s good to know. Thank you!
Shop Assistant: You're welcome! Let me just take a look at the receipt.
Customer: Sure, here it is. Can you please make sure the refund goes through without issues?
Shop Assistant: Absolutely! We wouldn't want any problems.
Customer: Thank you for your help!
📝 Questions de Pratique
1
Why is the customer returning the jacket?
2
What does the customer worry might decline?
3
What can the customer expect regarding the refund process?
4
What does the phrase 'widen our customer satisfaction' suggest?
5
What would happen if there were issues with the refund?
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