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🎧 Pratique IELTS écoute et expression
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Passe 2
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📝 Transcription dialogue IELTS Speaking
Insurance Agent: Good morning. This is SeaSafe Insurance. How can I help with your travel cover today?
Traveler: Hi, I'm booking insurance for a sailing holiday next month. It's a seven-night charter with a small crew. They'll even sing a traditional chantey while we sail.
Insurance Agent: Lovely. We have a marine add-on for charters. One question: any pre-existing conditions, or a family genotype concern we should note?
Traveler: My sister mentioned a genotype issue once. I don't have testing done, so I wondered if that affects medical cover.
Insurance Agent: We don't require genotype testing, but genotype-linked conditions can affect a claim if declared poorly. Generally, you must state medical history.
Traveler: Understood. Also, will singing chanteys, or loud deck parties, affect liability if something goes wrong?
Insurance Agent: No. Singing itself won't void cover. However, the insurer was lambasted last year for denying a claim after a crew accident. The press lambasted them publicly.
Traveler: I read a proclamation from the harbour authority about late-night noise, so I wanted to be careful. There's also a government proclamation about health checks for crew.
Insurance Agent: Right. Port proclamations can impose rules that affect responsibility. We can add an option to spearhead safety advice to your group before departure.
Traveler: That would help. Will you spearhead the claims process if we need it, or do we handle most of it ourselves?
Insurance Agent: Our claims team will spearhead communications. Note one more thing: some policies exclude genotype-related treatment, while others will cover it if declared. It's a mixed picture.
Traveler: So to be clear: you don't demand genotype tests, chanteys are fine, and you will help lead any claim. I won't lambaste the insurer in public if I file a complaint.
Insurance Agent: Exactly. We'll confirm the policy wording in writing and include a short safety proclamation for your group. Would you like me to proceed with a quote?
Traveler: Yes, please. And can you note the crew will sing chanteys on a couple of evenings and that my family genotype history is on file?
📝 📚 Questions de pratique IELTS
1
What kind of trip is the traveler arranging insurance for?
Réponse incorrecte
Réponse correcte:
C
Explication:
The traveler explicitly says they are booking insurance for 'a sailing holiday' and mentions a seven-night charter. The other options are not mentioned.
2
Does the insurance agent say genotype testing is required?
Réponse incorrecte
Réponse correcte:
C
Explication:
The agent states 'We don't require genotype testing.' Options A, B, and D contradict that statement or add conditions not mentioned.
3
What problem did the press have with an insurer, according to the agent?
Réponse incorrecte
Réponse correcte:
B
Explication:
The agent says 'the insurer was lambasted last year for denying a claim.' The other options are not supported; A and D are positive and C is irrelevant.
4
Why does the traveler mention chanteys during the conversation?
Réponse incorrecte
Réponse correcte:
A
Explication:
The traveler asks, 'will singing chanteys... affect liability if something goes wrong?' Thus A is correct. B, C, and D are unrelated to the coverage concern.
5
What can be inferred about the insurer's role in claims handling?
Réponse incorrecte
Réponse correcte:
B
Explication:
The agent says 'Our claims team will spearhead communications,' so B is inferred. A and C contradict that, and D introduces an external party not indicated.
6
In this context, what is the best meaning of the word 'lambasted' as used in the passage?
Réponse incorrecte
Réponse correcte:
B
Explication:
The agent says the insurer 'was lambasted' by the press for denying a claim. 'Lambasted' means criticised harshly. Options A and D are positive; C is not the meaning.
7
Which of the following did the agent offer to include for the travel group?
Réponse incorrecte
Réponse correcte:
B
Explication:
The agent offers 'to spearhead safety advice' and to 'include a short safety proclamation for your group.' A, C, and D are not offered: A is not mentioned; C and D are incorrect promises—the agent said testing isn't required and coverage for genotype-linked treatment varies.
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