Passe 1
Écoute à l’aveugle
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🎧 Pratique IELTS écoute et expression
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Méthode d’écoute en cinq passes
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Passe 2
Sous-titres anglais
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Passe 3
Shadowing
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Passe 4
Dictée
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Passe 5
Réécoute sans sous-titres
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📝 Transcription dialogue IELTS Speaking
Shop Assistant: Good morning. Welcome to Corner Shop. How can I help you today?
Customer: Hi. I bought this jacket last week and I want a refund, please.
Shop Assistant: I am sorry. We can help. Do you have the receipt?
Customer: Yes, here is the receipt and the original tag.
Shop Assistant: Thank you. This will necessitate checking the purchase date in the system.
Customer: I hope it is fine. My friend was jealous when I first bought it.
Shop Assistant: Many people get jealous of a popular jacket. People often lionize the brand online.
Customer: Really? That explains the look. There was a little suspense when I opened it at home.
Shop Assistant: I understand. There is a short wait now. A bit of suspense while I check.
Customer: Okay. The colour faded a little after one wash. I think it is faulty.
Shop Assistant: If it is faulty, it may necessitate repair or a refund depending on the damage.
Customer: Do you accept returns after the sale? I read something on your notice.
Shop Assistant: Yes. We accept returns within 30 days with receipt. We did a redistribution of stock after the sale.
Customer: Redistribution? Does that mean you moved sizes to other stores?
Shop Assistant: Exactly. The redistribution sent some sizes to our nearby shop yesterday.
Customer: Good to know. My friend was jealous because the window display made it popular.
Shop Assistant: We should not lionize one item before checking it. Fans sometimes lionize without facts.
Customer: Thanks. Also, do you only accept cash on weekends? I read a note.
Shop Assistant: No, that is not right. We accept cards every day. The cash-only note was for a market stall once.
📝 📚 Questions de pratique IELTS
1
Why did the customer come to the shop?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer says they bought the jacket last week and want a refund. The other options are not mentioned in the conversation.
2
What does the assistant need to check before giving a refund?
Réponse incorrecte
Réponse correcte:
A
Explication:
The assistant asks for and checks the receipt. A photo, manager call, or written complaint are not requested in the dialogue.
3
How many days after purchase does the shop accept returns with a receipt?
Réponse incorrecte
Réponse correcte:
A
Explication:
The assistant clearly states returns are accepted within 30 days. The other time periods are not given in the passage and are therefore incorrect.
4
What is the most likely reason the assistant mentions 'redistribution'?
Réponse incorrecte
Réponse correcte:
A
Explication:
The assistant explains that redistribution sent some sizes to a nearby shop, so the term explains stock movement. It does not refer to extra money, advertising, or closing the shop.
5
What can be inferred about the jacket from the conversation?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer says a friend was jealous and the assistant says people get jealous and lionize the brand, implying the jacket is popular. There is no mention that it was handmade, cheaper, or completely defect-free.
6
In the sentence 'This will necessitate checking the purchase date', what does 'necessitate' mean here?
Réponse incorrecte
Réponse correcte:
A
Explication:
'Necessitate' in this context means 'to require' an action. It does not mean cancel, delay, or ignore.
7
Which payment method did the assistant say is accepted every day?
Réponse incorrecte
Réponse correcte:
A
Explication:
The assistant says they accept cards every day and clarifies the 'cash-only' note was for a market stall once. Cash only on weekends, barter, and checks are not stated as the shop's everyday method.
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