Passe 1
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Passe 2
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Passe 3
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Passe 4
Dictée
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Passe 5
Réécoute sans sous-titres
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📝 Transcription dialogue IELTS Speaking
Receptionist: Good morning. This is the concierge desk. How can I help with your travel insurance query?
Guest: Morning. I'm a bit finicky about the cover. I want to know if damage from an earthquake that could devastate my plans is covered.
Receptionist: I understand. We often see customers who are finicky about exclusions. 'Coverage' and 'policy' are sometimes used interchangeably in brochures.
Guest: So they really are interchangeable? That worries me if a company is fallible and the wording is confusing.
Receptionist: They are used interchangeably by staff, but legally they can differ. Insurers are fallible; mistakes in paperwork happen, and we correct them when we can.
Guest: If a hotel collapsed and exposed rebar, would photos of the rebar help my claim? I'm trying to avoid something that would devastate me financially.
Receptionist: Yes, photos of exposed rebar or broken concrete are useful evidence. We also advise documenting any structural damage clearly.
Guest: Do policies cover adventure activities? Some agents speak as if zip-lining is included, but that seemed misleading in another chat.
Receptionist: Standard policies usually cover emergency medical treatment and repatriation, not risky sports. Be wary: agents sometimes say things offhand that can devastate expectations.
Guest: So to be safe, I'll send you photos if anything looks like exposed rebar. I hate ambiguity — I'm a little finicky about fine print.
Receptionist: Please do. If any error appears in our records we can amend it — companies are fallible, but we try to be clear so terms aren't used interchangeably to mislead.
📝 📚 Questions de pratique IELTS
1
What main concern does the guest express at the start of the conversation?
Réponse incorrecte
Réponse correcte:
B
Explication:
Correct: The guest explicitly says 'I'm a bit finicky about the cover.' Option A is not mentioned, option C (documents) and D (flight) are not raised in the dialogue.
2
Which items does the receptionist say would be useful evidence for a structural damage claim?
Réponse incorrecte
Réponse correcte:
B
Explication:
Correct: The receptionist advises 'photos of exposed rebar or broken concrete' as useful. Receipts, itineraries, and witness details are plausible documents but are not mentioned as evidence in the passage.
3
What does the receptionist say about the words 'coverage' and 'policy'?
Réponse incorrecte
Réponse correcte:
C
Explication:
Correct: The receptionist explains that staff use them interchangeably, but legally they can differ. Option A is wrong because she says they can differ; B is wrong because staff do use them; D is unrelated.
4
Which quality does the receptionist attribute to insurance companies?
Réponse incorrecte
Réponse correcte:
B
Explication:
Correct: The receptionist says 'Insurers are fallible' and 'companies are fallible.' Option A is the opposite; C and D are not stated and are overgeneralizations not supported by the text.
5
Why does the guest mention the word 'devastate' in relation to the claim?
Réponse incorrecte
Réponse correcte:
B
Explication:
Correct: The guest says 'something that would devastate me financially' which implies fear of financial ruin. Option A ignores the financial reference, C and D are not implied by the dialogue.
6
What can be inferred about the receptionist's attitude toward customers who worry about details?
Réponse incorrecte
Réponse correcte:
C
Explication:
Correct: The receptionist acknowledges finicky customers, reassures about correcting errors, and advises sending photos — showing understanding and practical help. A and B contradict her helpful responses; D is not suggested.
7
In this conversation, what is the best meaning of the word 'fallible'?
Réponse incorrecte
Réponse correcte:
A
Explication:
Correct: 'Fallible' means capable of making mistakes, matching the context where companies make paperwork errors. B, C, and D do not match the meaning used in the passage.
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