Passe 1
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Passe 2
Sous-titres anglais
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Passe 3
Shadowing
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Passe 4
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Passe 5
Réécoute sans sous-titres
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📝 Transcription dialogue IELTS Speaking
Shop Assistant: Good morning. Welcome to City Museum Shop. How can I help you today?
Customer: Hi. I want a refund for two items. I bought a collagen face cream and a small anthropoid figurine.
Shop Assistant: I am sorry. Do you have the receipt? When did you buy them?
Customer: Yes. I bought them five days ago. The collagen caused a skin affliction on my cheek.
Shop Assistant: Oh no. That affliction sounds serious. Did you open the collagen jar?
Customer: Yes, I opened it. The anthropoid figurine is also chipped at the base.
Shop Assistant: I see. We can accept returns for damaged items with a receipt. But some goods are fungible, like creams or food.
Customer: What does fungible mean here? I thought all items could be returned.
Shop Assistant: Fungible means items that are the same and used up. For opened collagen, our policy often does not give a full refund.
Customer: I also bought a small book about hieroglyphs at the same shop. The hieroglyph book is fine.
Shop Assistant: Right. We can exchange the chipped anthropoid for another one if we have stock. For the collagen, we can offer a partial refund because it caused your affliction and it was opened.
Customer: Okay. I would like an exchange for the anthropoid and a part refund for the collagen. Thank you.
📝 📚 Questions de pratique IELTS
1
Which two items did the customer ask to return or exchange?
Réponse incorrecte
Réponse correcte:
A
Explication:
Correct: The customer explicitly says he bought a 'collagen face cream' and 'a small anthropoid figurine' and wants a refund. B, C, and D mention items not returned together in the conversation and are therefore incorrect.
2
What problem did the customer report after using the collagen cream?
Réponse incorrecte
Réponse correcte:
A
Explication:
Correct: The customer states 'The collagen caused a skin affliction on my cheek.' B, C, and D are not mentioned and do not match the reported issue.
3
How long ago did the customer say he bought the items?
Réponse incorrecte
Réponse correcte:
A
Explication:
Correct: The customer says, 'I bought them five days ago.' The other time frames are not stated and are therefore incorrect.
4
Why might the shop not give a full refund for the collagen?
Réponse incorrecte
Réponse correcte:
A
Explication:
Correct: The assistant explains that 'some goods are fungible, like creams' and 'for opened collagen... our policy often does not give a full refund.' B is wrong because the customer did have a receipt. C is irrelevant; the book was fine. D is wrong because the figurine has not been exchanged yet.
5
What did the assistant offer for the chipped anthropoid figurine?
Réponse incorrecte
Réponse correcte:
A
Explication:
Correct: The assistant says, 'We can exchange the chipped anthropoid for another one if we have stock.' B is incorrect because the assistant requested a receipt earlier. C and D are not offered in the conversation.
6
What can be inferred about why the customer mentioned the hieroglyph book?
Réponse incorrecte
Réponse correcte:
A
Explication:
Correct: The customer says 'The hieroglyph book is fine,' implying he mentioned it to show one item is okay. B is wrong because he did not ask to return it. C is wrong; the affliction was from the collagen. D is not stated.
7
In this passage, what does 'fungible' most nearly mean?
Réponse incorrecte
Réponse correcte:
A
Explication:
Correct: The assistant explains 'Fungible means items that are the same and used up,' referring to creams and food. B is wrong because fungible does not mean expensive. C is the opposite of fungible (unique items are non-fungible). D is unrelated.
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