Passe 1
Écoute à l’aveugle
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Passe 2
Sous-titres anglais
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Passe 3
Shadowing
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Passe 4
Dictée
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Passe 5
Réécoute sans sous-titres
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📝 Transcription dialogue IELTS Speaking
Shop Assistant: Good morning. How can I help you today?
Customer: Hi. I need to return a few things I bought last week.
Shop Assistant: Okay. What items are those?
Customer: A yogurt that was off, a small nailbrush with loose bristles, and a supplement I bought for smokers.
Shop Assistant: I see. Sorry about the yogurt. Did you keep the yogurt in the fridge?
Customer: Yes, I refrigerated the yogurt. It smelled bad when I opened it this morning.
Shop Assistant: That's not good. And the nailbrush, you said the bristles came out?
Customer: Exactly. The nailbrush bristles fall out after one use.
Shop Assistant: About the supplement, it was labelled for smokers trying to quit, right?
Customer: Yes. I'm a smoker and I bought the supplement hoping it would help. It didn't give any relief.
Shop Assistant: I'm sorry it didn't help. If you have the receipt we can do a refund. Our usual policy is 14 days, but sometimes we accept returns within 30 days with a receipt.
Customer: I have the receipt. It shows I bought everything last week on Monday.
Shop Assistant: The receipt here shows purchase on Tuesday, but that's fine. Since you kept the yogurt cold and the nailbrush bristles are defective, I can refund you.
Customer: Oh, great. That's a relief. I was worried it would take a long time.
Shop Assistant: No problem. I'm glad we could help. It's good you tried the supplement for smokers, but we'll refund it and you can choose another product if it gives no relief.
📝 📚 Questions de pratique IELTS
1
Which three items did the customer want to return?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer lists a yogurt, a small nailbrush, and a supplement for smokers. The other options mix in items not mentioned, such as milk, toothbrush, or bread.
2
Why did the customer want a refund for the supplement?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer says the supplement 'didn't give any relief', meaning it did not help him. There is no mention of expiry, price, or flavour in relation to the supplement.
3
What problem did the customer report about the nailbrush?
Réponse incorrecte
Réponse correcte:
B
Explication:
The customer clearly says 'the nailbrush bristles fall out.' No mention is made of a cracked handle, wrong colour, or size problem.
4
What did the assistant say about the store's refund policy?
Réponse incorrecte
Réponse correcte:
C
Explication:
The assistant says 'Our usual policy is 14 days, but sometimes we accept returns within 30 days with a receipt.' The other options are incorrect; no mention of bank statements, strict 14-day only rule, or store credit only.
5
Why can we infer the customer is a smoker?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer explicitly says he is a smoker and bought a supplement for smokers. There is no mention of a lighter, the yogurt smell is unrelated, and he accepted the refund.
6
Why did the shop assistant ask to see the receipt?
Réponse incorrecte
Réponse correcte:
A
Explication:
The assistant asks for the receipt so they can check the purchase date and process a refund under the policy. The other options are not supported by the conversation.
7
In the passage, the word 'relief' most nearly means:
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer says 'That's a relief' after the assistant agrees to refund, indicating comfort or ease. It does not mean pain, money, or surprise in this context.
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