Passe 1
Écoute à l’aveugle
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🎧 Pratique IELTS écoute et expression
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Méthode d’écoute en cinq passes
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Passe 2
Sous-titres anglais
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Passe 3
Shadowing
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Passe 4
Dictée
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Passe 5
Réécoute sans sous-titres
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📝 Transcription dialogue IELTS Speaking
Shop Assistant: Hello. How can I help you today?
Customer: Hi. I want to return a jacket I bought yesterday.
Shop Assistant: I am sorry. What is wrong with the jacket?
Customer: There is a tear on the sleeve. I tried a small graft at home to fix it, but it looks worse.
Shop Assistant: I see. We do not accept returns for heavy damage, unless we can verify the purchase.
Customer: I bought it at the City Mall sale and I paid with cash. I also had a rift with the staff at the other branch.
Shop Assistant: Okay. Our folkway here is to check the receipt and the payment record first.
Customer: They gave a banal reason before, like 'we cannot help', and that caused the rift to grow.
Shop Assistant: Please wait. I need to synchronize our system with the card and till records.
Customer: But I paid cash. I just wanted a refund or maybe a repair. I did the graft because I wanted a quick fix.
Shop Assistant: There is no graft here, meaning no bribery. We are honest.
Shop Assistant: If the payment is not in the system I will call the manager.
Shop Assistant: Some folkway in small shops is to give store credit instead of cash.
Shop Assistant: Please wait while I synchronize the receipt with the till now.
Customer: Thanks. I do not want silly or banal excuses. I just want the issue fixed.
Shop Assistant: If we cannot find the payment we may offer store credit or ask the manager to decide.
📝 📚 Questions de pratique IELTS
1
What item does the customer want to return?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer clearly says he wants to return a jacket. The other items are plausible shop items but are not mentioned in the conversation.
2
Why did the customer try a 'graft' at home?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer says 'I tried a small graft at home to fix it', so 'graft' here means a small repair. The other options are not supported by the text.
3
What does the assistant mean by 'there is no graft here'?
Réponse incorrecte
Réponse correcte:
A
Explication:
The assistant says 'there is no graft here, meaning no bribery'. So they mean corruption is not happening. The other options change the meaning and are not what the assistant explained.
4
What will the assistant do first to process the return?
Réponse incorrecte
Réponse correcte:
A
Explication:
The assistant says she needs to 'synchronize our system with the card and till records' and later 'synchronize the receipt with the till'. The other actions are possible but not what she says she will do first.
5
Why was there a 'rift' mentioned in the conversation?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer says he 'had a rift with the staff at the other branch' and earlier mentions they gave a banal reason and 'that caused the rift to grow', so it was a disagreement about the return. The other options are not described in the text.
6
What does 'folkway' most closely mean in this dialogue?
Réponse incorrecte
Réponse correcte:
A
Explication:
The assistant uses 'Our folkway here is to check the receipt' and 'Some folkway in small shops is to give store credit', so 'folkway' means a usual custom or practice. The other options are not supported by the usage.
7
What likely caused the delay in completing the refund process?
Réponse incorrecte
Réponse correcte:
A
Explication:
The assistant repeatedly says she must 'synchronize our system' and 'synchronize the receipt with the till', implying the system sync is causing the delay. The other options are plausible in shops but are not mentioned as causes in the conversation.
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