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📝 Transcription dialogue IELTS Speaking
Bank Teller: Good morning. Welcome to Riverside Community Bank. How can I help you today?
Customer: Morning. I have two separate accounts and I want to talk about consolidation into the Canto Account.
Bank Teller: Okay. Many customers move to the Canto Account for simpler online access.
Customer: Yes, the Canto mobile app looked easy. Also, I heard about a small incursion on the app last month. Is it safe now?
Bank Teller: We had a minor incursion of fraudulent logins, but our team fixed it quickly.
Customer: That is reassuring. I live in an unspoiled village nearby and rely on the branch here.
Bank Teller: We appreciate that. Many clients in the unspoiled area prefer face-to-face service.
Customer: If I do the consolidation, I want to be sure it won't topple my monthly budget with new fees.
Bank Teller: Consolidation often lowers overall fees, but you should check for transfer charges.
Customer: There was a news piece saying industry consolidation might topple some small branches. Is that a risk here?
Bank Teller: Yes, large-scale consolidation in banking can lead to branch closures, but our branch is stable now.
Customer: Good. Could you explain the consolidation process for my two accounts into Canto?
Bank Teller: Sure. We will transfer balances, verify identity, and update settings on the Canto app.
Customer: And about security, if there's another incursion, will you notify me quickly?
Bank Teller: Absolutely. We will alert customers by message and suggest steps to keep accounts unspoiled from fraud.
Customer: Perfect. Let's start the consolidation then and set up the Canto app on my phone.
📝 📚 Questions de pratique IELTS
1
What product does the customer want to use after consolidation?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer specifically says they want to consolidate into the Canto Account. The other options are not mentioned in the conversation.
2
How many accounts does the customer say they currently have?
Réponse incorrecte
Réponse correcte:
B
Explication:
The customer states they have two separate accounts. The other numbers contradict this detail.
3
What security issue did the teller mention had happened recently?
Réponse incorrecte
Réponse correcte:
C
Explication:
The teller refers to a minor incursion of fraudulent logins on the app. The other events are not discussed and are therefore incorrect.
4
What is implied about customers from the 'unspoiled' area?
Réponse incorrecte
Réponse correcte:
C
Explication:
The teller says clients in the unspoiled area prefer face-to-face service, so option C is correct. Options A, B, and D contradict the teller's statement or are not supported.
5
Why does the teller suggest checking transfer charges?
Réponse incorrecte
Réponse correcte:
B
Explication:
The teller explains consolidation often lowers overall fees but advises checking for transfer charges. Option B matches this nuance. A is wrong because the teller said consolidation often lowers fees. C and D are not mentioned.
6
In this context, what does the word 'topple' most nearly mean?
Réponse incorrecte
Réponse correcte:
B
Explication:
The customer and teller use 'topple' to talk about branch closures and budgets collapsing, so 'cause to collapse or fail' fits. The other meanings do not match how 'topple' is used here.
7
What will the bank do if there is another incursion?
Réponse incorrecte
Réponse correcte:
B
Explication:
The teller promises to alert customers by message and suggest protective steps. Option B states this. A, C, and D are not mentioned and contradict the teller's reassurance.
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