Passe 1
Écoute à l’aveugle
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🎧 Pratique IELTS écoute et expression
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Méthode d’écoute en cinq passes
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Passe 2
Sous-titres anglais
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Passe 3
Shadowing
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Passe 4
Dictée
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Passe 5
Réécoute sans sous-titres
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📝 Transcription dialogue IELTS Speaking
Teller: Good morning. Welcome to Riverside Bank. How can I help you today?
Customer: Hi, I'm Mark Lee. I need information about a mortgage forbearance because I've missed several payments.
Customer: I've been off work and I also had a thyroid gland problem that affected my income.
Teller: I'm sorry to hear that. We can consider a period of forbearance. First, we must verify the facts.
Teller: Please do not misstate dates or income on the application form. Accurate details are important.
Customer: I understand. I can bring a doctor's note from my gland specialist. I don't want to equivocate about my situation.
Teller: Good. We cannot accept falsehoods in any documentation. If someone submits falsehoods about work or health, we must refuse the request.
Teller: Our usual offer is three months of forbearance initially. We may extend it to six months if the doctor confirms ongoing treatment.
Customer: Three months would help a lot. I might need more time if my gland condition persists.
Teller: Please do not equivocate on the doctor's letter, and do not misstate the exact dates of your absence.
Teller: Bring the doctor's note and your ID. We'll review everything and let you know.
Customer: Thank you. I appreciate you being clear. I certainly won't submit a falsehood.
📝 📚 Questions de pratique IELTS
1
What did the customer ask the bank about?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer explicitly asks about a mortgage forbearance because he missed payments. The other options are plausible banking topics but are not mentioned in the dialogue.
2
Which medical issue did the customer mention?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer refers to a thyroid gland problem. The other conditions are plausible illnesses but are not stated in the conversation.
3
How long is the initial forbearance the teller says the bank usually offers?
Réponse incorrecte
Réponse correcte:
A
Explication:
The teller says the usual offer is three months of forbearance initially and that it may be extended to six months. Six months is mentioned as a possible extension, not the initial offer. One and twelve months are not mentioned.
4
Which document does the bank ask the customer to bring?
Réponse incorrecte
Réponse correcte:
A
Explication:
The teller asks for the doctor's note and ID. The other documents are plausible for different bank procedures but were not requested in this conversation.
5
Why did the teller warn the customer not to misstate information or submit falsehoods?
Réponse incorrecte
Réponse correcte:
A
Explication:
The teller explains verification is needed and that falsehoods would lead to refusal, so accuracy is required to approve forbearance. The other options are unrelated or illogical given the context.
6
What can be inferred about the bank's attitude toward the customer's request?
Réponse incorrecte
Réponse correcte:
A
Explication:
The teller offers a three-month forbearance and mentions a possible extension, showing willingness to help, but insists on documentation and no falsehoods, indicating the need for proof. The other options contradict the evidence in the dialogue.
7
In this conversation, what does the word 'equivocate' most nearly mean?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer says he does not want to equivocate about his situation, and the teller advises not to equivocate on the doctor's letter. Here 'equivocate' means to be unclear or avoid direct statements. The other choices describe different actions: confirming, exaggerating, or accepting responsibility, which do not match the context.
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