Passe 1
Écoute à l’aveugle
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🎧 Pratique IELTS écoute et expression
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Passe 2
Sous-titres anglais
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Passe 3
Shadowing
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Passe 4
Dictée
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Passe 5
Réécoute sans sous-titres
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📝 Transcription dialogue IELTS Speaking
Shop Assistant: Good afternoon. How can I help you today?
Customer: Hi. I bought a jacket at the central store yesterday and I need a refund.
Shop Assistant: I see. Do you have the receipt with you?
Customer: Yes, here it is. I paid 60 dollars on sale.
Shop Assistant: Was the jacket reduced from eighty dollars? Sometimes tags show both prices.
Customer: Yes, it was marked down. The problem is the zip sticks and the size is small.
Shop Assistant: That is fine. Our policy allows returns within 14 days with a receipt.
Customer: Good. My weakness is buying things when there is a sale.
Shop Assistant: Many customers say that. It is an easy weakness to understand.
Customer: Honestly, I'm unlucky in love lately, so I treat myself with shopping.
Shop Assistant: I'm sorry to hear that. A treat is understandable if you are unlucky in love.
Shop Assistant: We can refund the full amount to the card you used.
Customer: That works. I like this shop because it has a good reputation for returns.
Shop Assistant: We care about our reputation. Quick refunds help maintain that reputation.
Shop Assistant: I will process the refund now. It may take a few days to appear on your statement.
📝 📚 Questions de pratique IELTS
1
Where did the customer buy the jacket?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer says explicitly he bought the jacket at the central store. The other locations are plausible shopping places but are not mentioned in the dialogue.
2
When was the jacket purchased?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer states he bought the jacket yesterday. The other time options are plausible return timeframes but do not match what he said.
3
How much did the customer pay for the jacket?
Réponse incorrecte
Réponse correcte:
B
Explication:
The customer says he paid 60 dollars on sale. The assistant mentions 80 dollars as the original price, which is a distractor. The other amounts are not mentioned.
4
What method of refund does the assistant offer?
Réponse incorrecte
Réponse correcte:
C
Explication:
The assistant says they can refund the full amount to the card the customer used. Cash, store credit, or exchange only are not what the assistant offered here.
5
What does 'weakness' most likely mean in the sentence 'My weakness is buying things when there is a sale'?
Réponse incorrecte
Réponse correcte:
B
Explication:
'Weakness' here refers to a personal tendency to give in to sales. It does not mean a health problem, a discount, or a strength. The context shows a habit of buying on sale.
6
Why did the customer likely buy the jacket, based on the conversation?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer mentions being unlucky in love and treating himself, which suggests he bought the jacket to cheer himself up. There is no mention of work needs, gifts, or uniforms.
7
What can be inferred about the shop from the assistant's comments about reputation?
Réponse incorrecte
Réponse correcte:
A
Explication:
The assistant says they care about reputation and that quick refunds help maintain it, implying the shop values customer service. The other options contradict the assistant's statements or are not supported by the dialogue.
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