Passe 1
Écoute à l’aveugle
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Passe 2
Sous-titres anglais
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Passe 3
Shadowing
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Passe 4
Dictée
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Passe 5
Réécoute sans sous-titres
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📝 Transcription dialogue IELTS Speaking
Shop Assistant: Good afternoon. Welcome to Green Lane Gifts. How can I help you today?
Customer: Hello. I bought a small fern here last Monday and I'd like a refund, please.
Shop Assistant: I'm sorry to hear that. Did the fern arrive damaged or does it look unhealthy?
Customer: It looks very dry now. I thought it would last longer from the outset.
Shop Assistant: Right. Do you have the receipt? Our till shows a sale for a fern at twelve pounds.
Customer: I have the receipt, but I swear I paid fifteen pounds. There was a comical sticker that made it seem like a gift.
Shop Assistant: Okay. Can I measure the plant? I will use this ruler to check the height.
Customer: I already measured it at home with my own ruler. It was about twenty centimetres, but now it's smaller.
Shop Assistant: I understand. We also had a small ballot for customers at the outset of the sale to pick favourite pots.
Customer: Yes, I filled a ballot on the day I bought the fern. It had a comical drawing on the ballot paper.
Shop Assistant: Thanks. If the plant failed within a week we can offer a refund or exchange. The ballot box is near the till if you need to check.
Customer: I would prefer a refund, please. I kept the pot and the plant, and I still have the receipt.
Shop Assistant: All right. I'll process the refund now. At the outset I should mention it may take a few days to return the money to your card.
📝 📚 Questions de pratique IELTS
1
What item is the customer returning?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer says they bought a small fern and wants a refund. The other items were mentioned but are not the item being returned.
2
How much does the till show the fern cost?
Réponse incorrecte
Réponse correcte:
B
Explication:
The assistant says the till shows a sale for a fern at twelve pounds. Fifteen pounds is what the customer claims he paid, making it a contrasting detail, while the other numbers are not mentioned.
3
Which tool did both people mention using to measure the plant?
Réponse incorrecte
Réponse correcte:
B
Explication:
Both the assistant and the customer mention using a ruler to check or measure the plant. The other tools are not mentioned.
4
What can be inferred about the customer's feeling toward the purchase?
Réponse incorrecte
Réponse correcte:
C
Explication:
The customer asks for a refund and says the fern looks very dry and is smaller now, indicating he is unhappy. Being pleased is contradicted by requesting a refund; indifference and confusion about the ruler are not supported by the dialogue.
5
Why did the assistant mention the ballot box?
Réponse incorrecte
Réponse correcte:
C
Explication:
The assistant says the ballot box is near the till after mentioning the ballot at the outset of the sale, indicating where ballots are kept. There's no mention of lost items, a prize draw, or asking the customer to vote again.
6
In the sentence 'from the outset' what does 'outset' most nearly mean?
Réponse incorrecte
Réponse correcte:
C
Explication:
In this context 'outset' means the beginning or start. The other options are not correct synonyms for 'outset'.
7
Which statement is a plausible reason the assistant gave for processing a refund?
Réponse incorrecte
Réponse correcte:
A
Explication:
The assistant explicitly says if the plant failed within a week they can offer a refund or exchange. Losing the receipt would likely prevent a refund; the customer did not refuse to use a ruler; the ballot's result is unrelated to the refund policy.
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