Passe 1
Écoute à l’aveugle
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🎧 Pratique IELTS écoute et expression
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Méthode d’écoute en cinq passes
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Passe 2
Sous-titres anglais
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Passe 3
Shadowing
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Passe 4
Dictée
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Passe 5
Réécoute sans sous-titres
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📝 Transcription dialogue IELTS Speaking
Sales Assistant: Hello. Good afternoon. How can I help you today?
Customer: Hi. I want to return this small bottle of hand sanitiser. I bought it yesterday.
Sales Assistant: I am sorry. What is wrong with it?
Customer: It smells wrong. I think it has methanol in it. My skin reacted.
Sales Assistant: That sounds serious. A rash can be a clear manifestation of a chemical reaction.
Customer: Yes. The red rash is a visible manifestation. I live in the commune next to the market and I will take the bottle to the commune health centre.
Sales Assistant: Thank you for telling us. We can offer a full refund now. We will not give you a measly coupon instead.
Customer: I appreciate that. I paid with my card. Please also check the product for methanol.
Sales Assistant: We will test the bottle and report the issue. We must reprehend the supplier if the test shows methanol.
Customer: I don't want anyone to be blamed unfairly. I would not reprehend the cashier. I just want safety.
Sales Assistant: Of course. We agree. The measly price of the bottle cannot justify a safety problem. This return is a clear sign of a bigger problem.
Customer: Thank you. I will go to the commune health centre and keep the receipt. I will wait for your call about the test.
📝 📚 Questions de pratique IELTS
1
What item did the customer return?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer explicitly says they want to return a small bottle of hand sanitiser. The other items are not mentioned in the conversation.
2
Which chemical did the customer suspect was in the product?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer says 'I think it has methanol in it.' Ethanol, chlorine, and hydrogen peroxide are plausible chemicals for cleaning products, but the passage names methanol specifically.
3
Where does the customer plan to take the bottle?
Réponse incorrecte
Réponse correcte:
A
Explication:
The customer says they will take the bottle to the commune health centre. The city hospital, market stall, and police station are not mentioned and are therefore incorrect.
4
What did the sales assistant offer to the customer immediately?
Réponse incorrecte
Réponse correcte:
A
Explication:
The assistant says 'We can offer a full refund now.' They explicitly refuse a measly coupon, and do not offer a replacement or medical treatment in the dialogue.
5
Why does the assistant say they will 'reprehend the supplier'?
Réponse incorrecte
Réponse correcte:
A
Explication:
The assistant links reprehending the supplier to testing: 'We will test the bottle and report the issue. We must reprehend the supplier if the test shows methanol.' The other options are not supported by the conversation.
6
What is the best meaning of 'measly' as used by the assistant?
Réponse incorrecte
Réponse correcte:
A
Explication:
'Measly' is used to contrast a small coupon with a full refund: 'we will not give you a measly coupon.' It means very small or insignificant. The other meanings are not correct in this context.
7
Why did the customer mention a rash (an inference)?
Réponse incorrecte
Réponse correcte:
A
Explication:
Mentioning the rash shows a health reaction and supports the claim that the product may be unsafe. The customer does not ask for a discount, buy more, or complain about service; those options are not consistent with the dialogue.
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