Passe 1
Écoute à l’aveugle
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🎧 Pratique IELTS écoute et expression
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Méthode d’écoute en cinq passes
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Passe 2
Sous-titres anglais
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Passe 3
Shadowing
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Passe 4
Dictée
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Passe 5
Réécoute sans sous-titres
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📝 Transcription dialogue IELTS Speaking
Receptionist: Good afternoon. Welcome to Riverside Hotel. How can I help you today?
Guest: Hello. I have a reservation under the name Carter for three nights.
Receptionist: Yes, Mr Carter. I see three nights and a standard city-view room. Your booking shows breakfast at 7:30.
Guest: I actually asked for a quiet garden view when I booked. I prefer no ostentation in my room; simple and calm is best.
Receptionist: I understand. We try to avoid ostentation and loud decorations in those rooms. I will check if a garden view is available.
Guest: Also, I read online that the elevator is hydraulic. Is that true?
Receptionist: Yes, our elevator is hydraulic and a little slow. Please allow extra time for the hydraulic lift; it makes a small noise but is safe.
Guest: One more thing. I had some detraction from staff at another hotel before. That made me nervous about service here.
Receptionist: I'm sorry to hear that. We work hard to prevent any detraction from our service.
Receptionist: If anything goes wrong, we will help and try to alleviate your concern quickly. We also try to alleviate inconvenience where we can.
Guest: If something is damaged, will you recompense me?
Receptionist: Yes. We will recompense customers for damage, and we can recompense with a voucher or payment if needed.
📝 📚 Questions de pratique IELTS
1
What name is the reservation under?
Réponse incorrecte
Réponse correcte:
A
Explication:
The guest says the reservation is under the name Carter. The other names are not mentioned in the conversation.
2
How many nights did the guest book?
Réponse incorrecte
Réponse correcte:
B
Explication:
The guest states clearly he has a reservation for three nights. The other durations do not match the statement.
3
What time is breakfast listed on the booking?
Réponse incorrecte
Réponse correcte:
B
Explication:
The receptionist says the booking shows breakfast at 7:30. The other times are plausible breakfast times but are not what was said.
4
Which statement is true about the elevator?
Réponse incorrecte
Réponse correcte:
A
Explication:
The receptionist confirms the elevator is hydraulic and a little slow. Option B contradicts 'hydraulic' and 'slow'. Option C is false because an elevator is mentioned. Option D incorrectly says it is unsafe; the receptionist said it is safe despite a small noise.
5
Why does the guest prefer a garden view room?
Réponse incorrecte
Réponse correcte:
B
Explication:
The guest says he prefers 'no ostentation' and that 'simple and calm is best', so he wants simplicity. Option A and C contradict his dislike of ostentation. Option D is not mentioned.
6
What will the hotel do if the guest reports a problem or damage?
Réponse incorrecte
Réponse correcte:
B
Explication:
The receptionist says they will help, try to alleviate concerns, and will recompense customers for damage. The other options are not supported by the conversation and contradict the hotel's stated policy.
7
In this passage, what does 'recompense' most nearly mean?
Réponse incorrecte
Réponse correcte:
B
Explication:
'Recompense' is used when the guest asks if they will be paid back for damage; the receptionist explains they will recompense with a voucher or payment. 'Decorate', 'clean', and 'refuse service' do not fit the context.
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