Passe 1
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Passe 2
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Passe 3
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Passe 4
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Passe 5
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📝 Transcription dialogue IELTS Speaking
Shop Assistant: Good afternoon. Welcome. How can I help you today?
Customer: Hi. I want to return an armchair I bought here ten days ago.
Shop Assistant: I'm sorry to hear that. Can you tell me what is wrong with the armchair?
Customer: I don't want to get cross, but the armchair has a loose leg and a red stain on one arm.
Shop Assistant: Please don't be cross. We'll look at it. Do you have the receipt?
Customer: Yes, I have the receipt in my bag. I also bought a small bed for my hamster last week.
Shop Assistant: Oh, a hamster. Did the hamster cause any damage to the bed or cushion?
Customer: Yes, the hamster chewed a corner of the little bed that came with the cushion.
Shop Assistant: Right. The receipt shows the armchair purchase is within our 14-day policy.
Customer: I also bought a lamp and a rug here before, but I only want a refund for the armchair.
Shop Assistant: We can offer a refund or repair for the armchair. Can you wait while I check with my manager?
Customer: Sure. I don't want to be cross about this. Thank you for checking.
📝 📚 Questions de pratique IELTS
1
What item does the customer want to return?
Réponse incorrecte
Réponse correcte:
A
Explication:
Correct: The customer says he wants to return an armchair he bought ten days ago. The lamp and rug were mentioned as earlier purchases but he said he only wants a refund for the armchair. The hamster bed was mentioned as a separate small purchase and was chewed, not the item he asks to return.
2
How long ago did the customer purchase the armchair?
Réponse incorrecte
Réponse correcte:
A
Explication:
Correct: The customer clearly says he bought the armchair ten days ago. The other time periods are not mentioned and are inconsistent with the statement about a 14-day policy.
3
Which two problems does the customer report about the armchair?
Réponse incorrecte
Réponse correcte:
A
Explication:
Correct: The customer says the armchair has a loose leg and a red stain. The other options list problems not mentioned in the conversation.
4
Why does the customer mention a hamster in the conversation?
Réponse incorrecte
Réponse correcte:
A
Explication:
Correct: The customer explains that the hamster chewed a corner of the small bed that came with the cushion. The conversation does not mention pet food sales, the hamster living in the armchair, or asking for a refund for the hamster.
5
What does the word 'cross' most closely mean in this context?
Réponse incorrecte
Réponse correcte:
A
Explication:
Correct: 'Cross' is used twice when the customer says 'I don't want to get cross' and later 'I don't want to be cross', meaning he does not want to get angry or upset. The other meanings are not appropriate here.
6
What will the shop assistant most likely ask to process the return?
Réponse incorrecte
Réponse correcte:
A
Explication:
Correct: The assistant asks if the customer has the receipt and checks it. Asking for a photo of the hamster, returning the rug, or paying extra are not stated in the dialogue and are unlikely based on the assistant's actions.
7
Which of the following is a misleading detail included in the conversation?
Réponse incorrecte
Réponse correcte:
A
Explication:
Correct: The mention of a lamp and a rug is extra information that could distract a listener but is not relevant to the return request. The assistant confirming the loose leg is a factual problem, the receipt is an action the customer says he has, and the offer of repair or refund is part of resolving the issue, so these are not misleading distractions.
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